Privacy policy
Last updated: January 31, 2026
At MHE Trading, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, place an order, or interact with our services.
MHE Trading operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection and processing of personal information.
Personal Information We Collect
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. We may collect the following types of information depending on how you interact with our Services:
- Name, billing address, and shipping address
- Email address and phone number
- Payment information and transaction details
- Account information such as username and preferences
- Order history including purchases, returns, or cancellations
- Communications you send to our support team
- Device information such as IP address, browser type, and connection information
- Usage information including how you interact with our website
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, or contact us
- Automatically through cookies and similar technologies when you browse our website
- From service providers who help operate our store
- From marketing partners or third-party services
How We Use Your Information
Your information may be used to:
- Process orders and payments
- Arrange shipping and delivery
- Manage customer accounts
- Provide customer support
- Improve website functionality and services
- Send order updates and service communications
- Provide marketing and promotional offers (if you opt in)
- Prevent fraud and maintain platform security
- Comply with legal obligations
How We Share Personal Information
We may share your personal information with trusted third parties when necessary, including:
- Shopify and its infrastructure services
- Payment processors handling transactions
- Shipping and logistics providers
- IT and website service providers
- Marketing and analytics partners
These service providers only process your information as necessary to perform services on our behalf.
Relationship with Shopify
Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the platform. Information you submit to our store may be transmitted to Shopify and its service providers.
For more information on how Shopify handles your data, please review:
Shopify Consumer Privacy Policy
You may also manage certain privacy requests through the Shopify privacy portal:
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Security and Data Retention
We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal data
- Request a copy of your personal data
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information below.
International Data Transfers
Your personal information may be stored or processed outside the country in which you reside. When such transfers occur, we take appropriate measures to ensure your data is protected in accordance with applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page along with the updated revision date.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
MHE Mohan Heavy Equipment Trading Co LLC
Email: ameer@mhetrading.com
Phone: +971 56 469 4036
Registered Office:
Office No. 104, 1st Floor
Sheikh Mohammed Bin Zayed Road
Muwaileh, Sharjah, United Arab Emirates
P.O. Box: 25938